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Author Topic: Abnormally long wait for Back Pay?  (Read 2942 times)

Spinderella

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Re: Abnormally long wait for Back Pay?
« Reply #30 on: January 10, 2017, 01:29:35 PM »
I'm sorry to hear that, Joshsmom896. Man, that would be beyond frustrating to not have even received an award letter yet. Have they given you any reason for the delay of the letter?

On my end, I just called the local SSA office since two weeks has past and I've heard nothing. For the first time (I'm sure it's not uncommon!) I got an extremely rude and out-of-touch rep that answered and didn't even ask for my SS # and just put me into some sort of voice mail hell.

I called back and got her again and said that I'm going in circles and was told to call back and speak to a manager/supervisor by today if nothing has changed. I told her the name of the rep that told me that and she finally asked for my SS # and then said, "Who TOLD you to ask for a manager to manager?" I say the name of the rep again and she said, "Forget about [rep's name], who told you to ask for a manager to manager?" Uh, THE REP [NAME]!

So, she started to review notes and put me on mute (not hold, because no hold music and I've worked in Customer Service on the phone before) for several minutes and then said, "Ok, hold on...you need a supervisor." I get hold music, ringing and then put into an actual person's voicemail that gives me their name and I live all my info.

I don't understand what is going on and it's freaking me out. There is no way this should be going on this long after all this time and them having notes and knowing that the payment processing center is just sitting on their thumbs. I really hope there is some headway with these managers and I get this money released soon.

We have to move next month to a cheaper place because we can't afford staying where we are any longer. Not having my back pay to cover all my medical bills that have gone into collections or are looming over my head is so scary. We've been able to pay a few things, but there are some big ones and it's making it harder and harder to get back into the black since I still need and receive medical care.

I sincerely hope I don't get a call that says I'm getting nothing for some unknown or bizarre reason. Not that it should, but I worry about my luck. :(

 

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